website care packages

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover for any of our plans. You can take comfort in the fact that what you will request within that 30/120 minutes of time (depending on your plan) will be addressed by our team with immediate attention.

If you are interested in having rollover hours, you may want to look at purchasing one of our Time Blocks.

The whole purpose of our client plans is preventative care, so we work hard to prevent anything from happening. However, in the case something does happen and your website needs emergency care, we will be there right by its side communicating with the web hosting company on your behalf.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

See how visitors are really using your website, collect user feedback and turn more visitors into customers.

Conversion optimization is used to validate user behavior on your website and assist in optimizing updates and user interaction.  Services that help us validate user data include heatmapsSee how visitors are really using your website, collect user feedback and turn more visitors into customers. ,  recordingsIdentify usability issues by watching recordings of real visitors on your site as they click, tap, move their cursor, type and navigate across pages., conversion funnelsFind the biggest opportunities for improvement and testing by identifying on which page and at which step most visitors are leaving your site.,  form analysisImprove online form completion rates by discovering when and why your visitors abandon your forms.,  feedback pollsUnderstand what your web and mobile visitors want and what's preventing them from achieving it by targeting time or event based questions.,  surveysCollect deeper insights from your customers as soon as they convert, or visitors before they abandon, using responsive surveys that work on any device., and the ability to  recruit user testersRecruit your users for one-on-one testing and interviews. Incentivize participation with custom messaging and choose recruits based on their profile..

 

Email is our best form of communication since it yields the fastest response. However, we know brainstorming and reviewing visual work can be best on the phone or on a video call (we use JoinMe or Uberconference).

These consulting calls are reserved for clients on our Pro and Premium care plans. They help focus a trajectory of the website for growth and improvements. These sessions are often used for online screen-sharing, small updates, or providing training.

You simply book your consultation via our online calendar and we’ll be ready with the agenda to make the most out of our call.

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current rate of $110/hr.

Absolutely. We are all about building a valuable relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in.

Request a cancellation via email to support@outsiderdesign.com, and we will immediately stop the next payment.

If you have a task that is beyond what is included in your plan, we will submit a quote for you to approve separately.

However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at the support rate listed on your plan.

The WordPress Training videos are very broad and general in scope while the custom tutorials show exactly what someone from the company will see upon logging into WordPress.

In addition:

• All videos are hosted on our private Vimeo channel to ensure easy set up
• You get a copy of each video
• All videos are posted on a support portal that we create which is themed to match your website
• Access tuts or submit questions via our support beacon  when logged into wordpress

Running your business is hard, and staying on top of everything even harder.  With your client dashboard you have immediate access to business intelligence that helps you make informed decisions about your business.  By having all of your key performance indicators in one place you no longer need to to log into dozens of different .